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Customer Service Rep Danbury

Customer Service Rep Danbury

Oak Ridge Waste and Recycling is looking for an experienced call center Customer Service representative for its Danbury, CT facility.
Full Time – Monday thru Friday from 8:00AM to 5:00PM.
$17.00 to $18.00 per hour and FULL Benefit package included.

Job description

  • MUST HAVE previous call center customer service experience and can handle large amounts of inbound and outbound calls in a timely manner.
  • Responding efficiently and accurately to callers, explaining possible solutions and ensuring that the customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Meet personal/team qualitative and quantitative targets
    Adhering to all company policies and procedures’
  • Bilingual a plus
  • Work Remotely: No

Benefits

  • Health insurance
  • Paid time off
  • Dental insurance
  • Flexible schedule
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Life insurance
Job Category: Support
Job Type: Full Time
Job Location: Danbury

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